Privacy Policy
At Sanctours, we take the protection of your personal data very seriously
Contents
Introduction
At Sanctours, protecting your privacy is a top priority. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you use our services, visit our website, or communicate with us.
By using our services, you agree to the practices described in this policy. We recommend that you read it carefully to understand our commitment to protecting your personal data, in compliance with Law No. 29733 - Personal Data Protection Law of Peru and its regulations.
Our commitment: We only use your data to provide you with a better service and will never share it with third parties without your explicit consent.
Data we collect
We may collect the following types of personal information when you interact with us:
1. Contact information
- Full name - To identify and personalize your service.
- Email address - To send confirmations, invoices, and communications related to your booking.
- Phone / WhatsApp - To contact you quickly in case of changes or emergencies.
- Address - Optional, for billing purposes if required.
2. Travel information
- Passport or ID number - Required for purchasing entrance tickets to Machu Picchu and other archaeological sites (as per Ministry of Culture regulations).
- Date of birth - To verify age and apply corresponding rates (students, children, seniors).
- Nationality - To determine differential rates at certain tourist attractions.
- Travel preferences - Such as special diet, medical needs, or specific requirements for your comfort.
3. Payment information
- Credit/debit card details - Processed through secure platforms like PayPal. We do not store full card numbers.
- Transfer receipts - We receive screenshots or transaction numbers to confirm payments.
4. Browsing information
- IP address - For traffic analysis and website security.
- Browser type and device - To optimize the user experience.
- Pages visited - To understand which tours and content are of greatest interest.
| Data type | Purpose | Legal basis |
|---|---|---|
| Identification (ID/Passport) | Purchase of tourist tickets | Legal obligation (Ministry of Culture) |
| Contact (Email/Phone) | Communication and service confirmation | Contract execution |
| Payment | Charging for contracted services | Contract execution |
| Preferences | Service personalization | User consent |
Use of your data
We use the information collected for the following purposes:
- Booking management: Process and confirm your tour bookings.
- Communication: Send you important information about your trip (schedule changes, recommendations, etc.).
- Billing: Issue payment receipts and invoices.
- Service improvement: Analyze how you use our site to enhance the user experience.
- Legal compliance: Comply with legal obligations such as submitting visitor data to the Ministry of Culture.
- Marketing: Send you offers and promotions (only if you have given your explicit consent). You can unsubscribe at any time.
Commercial communications: We will only send promotions if you have checked the corresponding box. You can request to unsubscribe by sending an email to privacidad@sanctours.com.
Sharing information with third parties
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share information in the following circumstances:
- Service providers: Transportation companies, hotels, restaurants, and tour operators necessary for the execution of your trip.
- Payment platforms: PayPal and other processors to securely manage your payments.
- Government authorities: Ministry of Culture, Regional Directorate of Foreign Trade and Tourism (DIRCETUR), and other entities when required by law.
- Legal advisors: In case necessary to protect our legal rights.
International data transfer
Your data may be transferred to servers located outside Peru when you use international platforms such as PayPal or Google Analytics. These transfers are carried out with adequate guarantees and legal frameworks such as the EU-US Privacy Shield or standard contractual clauses.
Your rights (ARCO)
In accordance with Law No. 29733, you have the following rights regarding your personal data:
- Access: You can request information about what personal data we have stored.
- Rectification: You can correct your data if it is inaccurate or incomplete.
- Cancellation: You can request the deletion of your data when it is no longer necessary.
- Objection: You can object to the processing of your data for specific purposes.
To exercise these rights, send an email to privacidad@sanctours.com with the subject "ARCO RIGHTS" and attach a copy of your identification document. We will respond within a maximum period of 15 business days.
Data security
We implement technical, organizational, and administrative security measures to protect your data against unauthorized access, loss, or alteration:
- SSL/TLS encryption: All traffic on our website is encrypted.
- Restricted access: Only authorized personnel have access to your data.
- Backups: We perform periodic backups to prevent data loss.
- Firewalls and detection systems: We constantly monitor for possible intrusions.
Despite our efforts, no internet transmission is 100% secure. We recommend taking precautions when sharing sensitive information.
Minors
Our services are intended for individuals over 18 years of age. We do not knowingly collect information from minors without the consent of their parents or guardians.
In compliance with Law No. 30802, minors under 18 years of age must travel accompanied by their parents, guardians, or a duly accredited responsible person. For school trips or groups of minors, notarized authorization is required.
If you are a parent or guardian and discover that your child has provided us with information without your consent, please contact us immediately to delete such information.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify any changes by posting the new version on this page and updating the "last updated" date.
We recommend that you review this page regularly to stay informed about how we protect your information.
Contact
If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you can contact us through:
Data Protection Officer
Our Data Protection Officer (DPO) is available to address any questions regarding your privacy.
Email: privacidad@sanctours.com
Phone: +51 900 222 333
Address: Av. El Sol 123, Office 204, Cusco - Peru
Business hours: Monday to Friday, 9:00 am - 5:00 pm
You also have the right to file a complaint with the National Authority for Personal Data Protection of Peru if you believe we have not adequately addressed your requests.